Returns, Refund and Cancellation Policy

Introduction 

At The Affordable Organic Store, our mission is to ensure every customer has a seamless and satisfying experience. Please read this policy carefully, as it outlines how we handle delivery concerns, product-related issues, payment failures, and refund eligibility. 

We expect customers to thoroughly review their cart, shipping address, and contact details before placing an order, as many post-order changes may not be possible. 

Proof Required for All Claims 

To process any complaints regarding damaged, missing, incorrect, or non-germinating products, customers must provide: 

- A clear and continuous unboxing video recorded during the package opening. 

- For live plants, a photo at the time of delivery and a photo after repotting. 

- For seeds and bulbs, photos showing the sowing method, setup, and conditions. 

Claims without valid proof will not be eligible for reshipment, coupons, or support. 

Section A: Delivery-Related Issues 

1. Delayed or Inactive Tracking 

If the tracking ID remains inactive or frozen for more than 15 days, a free reshipment will be initiated after verification. This reshipment will include fresh, new items. If any product from the original order is out of stock, customers can: 

- Wait until the item is back in stock, 

- Exchange it with an available item of the same value, or 

- Pay the difference and add other products. 

2. Marked Delivered but Not Received 

If an order is marked as delivered but has not been received by the customer, we will verify this with the delivery partner. If no proof of delivery is available or the courier does not respond, a free reshipment will be issued. No refunds are offered in this scenario.

3. Wrong Address Provided by Customer 

If the address provided is incorrect and the order has already been printed, we will still attempt to inform the courier partner and deliver the package to the updated address. If the delivery fails, a reshipment will only be issued once the original order is returned to us. 

We strongly recommend customers review their address details carefully before payment to avoid delays. 

4. Return to Origin (RTO) and Non-Delivery Reports (NDR) 

If an order is returned due to customer unavailability, incorrect address, failure to receive the parcel, or courier partner-related issues, we will reconfirm the address and schedule a free reshipment with fresh products. Refunds are not offered for RTO or NDR-related cases. 

5. Adding Products Post Order 

If you wish to add products after placing your order, please email us within one hour of the purchase. While we try our best, during peak periods there is a chance the update may be missed. We urge customers to complete product selections fully before checking out. 

Section B: Product Issues 

1. Damaged Products 

For damaged products, customers must submit an unboxing video, a photo at delivery, and a photo after repotting. If the plant is not revivable, we will issue a coupon of equivalent value. If revivable, our experts will provide guidance. If revival fails despite following instructions, a coupon will then be issued. No refunds or replacements are offered. 

2. Germination Issues 

Customers must share photos of the sowing method, growing medium, sunlight, and watering schedule. Upon verification that the product was used correctly but failed to germinate, a coupon of equivalent value will be issued. No refunds or replacements are applicable. Our team is happy to assist with planting guidance.

3. Wrong or Missing Products 

If an incorrect product is received or an item is missing, customers must provide an unboxing video clearly showing the unpacking process. Once confirmed, a coupon equal to the item's value will be issued. Refunds or replacements will not be issued. 

Section C: Contacting Us 

When reaching out for assistance: 

- Always include your Order Number in the email subject. 

- Do not open multiple tickets for the same issue. Continue the conversation in the same  thread. Contact us at info@theaffordableorganicstore.com

Section D: Payment Failures & Cancelled Orders 

If your order appears as 'Cancelled' or 'Failed' but payment is completed, please share the email used and a payment screenshot. Our team will verify and manually process your order. No cancellations or refunds will be given in such cases. 

Section E: Cancellation Policy 

We do not accept order cancellations once the payment is processed. All orders are final. Please check your cart and details thoroughly before making payment. 

Section F: Refunds, Coupons & TAOS Points 

Refunds are issued only at the sole discretion of The Affordable Organic Store. No refund or cancellation requests will be entertained otherwise. 

• TAOS points used in orders will be reissued with a validity of 6 months from the issue date. 
• Coupons used will also be reactivated. 
• Compensation coupons will be valid for one month from the date of issue.

Need Help? 

Need help with repotting a plant, sowing seeds or bulbs, or understanding care conditions? Our team is happy to guide you. Email us at  info@theaffordableorganicstore.com