Terms of service
Below are The Affordable Organic Store Refund and Return Policies:
1. If product could not be delivered to you in a fair amount of time, then we will reship your order.
2. If your order package is damaged/open, then don’t accept the delivery and contact our customer care, we will reship your order.
3. For any queries related to damaged or missing plant products, please reach out to us via email within 48 hours of receiving your order, with the unboxing video (this is compulsory) and your order details. Our team will provide you with a coupon worth the value of the order that can be redeemed on our site.
We will not accept any complaints related to plants after 48 hours of delivery.
4. For damaged or non-germinating seeds, please reach out to us within 7 days of receiving your order with relevant images or videos. Our team will provide you with a coupon worth the value of the order that can be redeemed on our site.
5. Our customer care team must receive and approve your replacement request. Once your request is received and approved, we will arrange for a replacement.
6. Once your replacement has been authorized, we will process the same in two business days.
P.S. The goods will be delivered within 3- 15 working days from the date of placing the order.
Note: The images on the website are of fully grown plants, while we deliver saplings. Therefore, the actual products received may not match the images exactly.
For any other questions or clarifications, please reach out to the Customer Care team at [email protected]